Governor Beebe sent a scathing letter asking for answers to McDonald after his office received a barrage of complaints about the "mistake".
Internal communications about the incident obtained provide some comic relief:
"A little something we may have forgotten with our billing on closed cases...deceased customers" (10/29/07 email from Gwen Terrell to OCSE administrators).
"We should zero out fees on deceased members" (10/29/07 email from Dan McDonald in reply to Terrell's email).
"Exclude all dead people from State tax (intercepts) because they cannot receive notice of the offset"; "Don't send the annual reminder letter to dead NCP's"; Don't send billing coupons to any dead person" (10/30/07 email from Mary E. Smith administrators).
|Dapper Dan McDonald|