Little Rock television station KATV aired stories on October 30, 2014 and October 31, 2014 in which thousands of Arkansans detailed complaints about the Arkansas Office of Child Support Enforcement.
The majority of complaints concererned caseworkers and the apparent lack of training, nonexistant interpersonal skills and extremely poor customer service. Many called for OCSE Director Dan McDonald to be fired.
There is pressure from the Federal government for state child support agencies to take on visitation issues. There are merits to this movement as the child support agency is looking out for the interest of the children, not the parents. The Arkansas Office of Child Support Enforcement needs new leadership to fix the current problems with the agency and prepare to meet the challenges of the future.
KATV Facebook Post
http://www.katv.com/story/27171555/child-support-six-parents-six-ideas
http://www.katv.com/story/27164525/child-support
KATV / OCSE Emails
